Support
Send less. Solve safely.
Choose the right inbox below and tell us only what we need to help. We'll publish response times once they're confirmed.
Product
Forge or account help
Installing or using Forge, signing in with Chydio ID, or a purchase that isn't showing up.
Kraylet games
Report a player
Reports about other players' behaviour in Kraylet games.
Transaction
Receipt or payment
For charges, receipts, tax documents or cancelling, use the link in your Link receipt.
Billing helpPrivacy
Data request
See, download, correct or delete your data. For now, a person checks every request.
Security
Security report
Someone else in your account, a leaked sign-in, or a security bug. Change any exposed passwords first.
Enough context. Nothing sensitive.
- Label your emailStart the subject with Product, Access, Billing, Privacy or Security.
- Tell us the basicsYour device, the app and its version, roughly when it happened, and any error message.
- For billing, just the order numberYour plan and the order or receipt number from Link. Never card or bank details.
- We'll ask if we need moreIf we need screenshots or files, we'll tell you how to send them safely.
Do not send
Keep secrets and projects out of support email.
- passwords
- text-message or recovery codes
- card or bank details
- private or access keys
- your project files
- screenshots that show passwords
What is live today?
Live now
- This website
- Signing in with Chydio ID
Preview
- Chydio Forge, early version
- A first look at Forge Remote
Not yet enabled
- Using Forge from another device
- Paid subscriptions
- Team features (Forge Studio)
- Instant data requests